For Information & Knowledge Management Professionals

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October 20, 2008 (updated October 27, 2008) Use ECM To Fire Up Business Processes An Assessment Of Imaging Support Of Common Business Processes by Craig Le Clair, Sheri McLeish with Kyle McNabb, Keith K. Tsang	Average: 8  (1 rating)

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Executive Summary

Enterprise content management tools developed as horizontal platforms that I&KM pros often custom tailor to meet their needs in medical records, accounts payable, contract management, human resources, and other document-centric business processes. This custom tailoring creates implementation problems due to the integration-driven disconnect between the technology and the business processes they need to support. Today I&KM pros demand ECM solutions that they can easily adapt to core business processes. Forrester reviewed numerous ECM providers and assessed their support of industry and functional specific business process needs. We found that imaging suppliers Hyland, Laserfiche, and Perceptive provide packaged and easy-to-install business-process-focused solutions. Oracle focuses on integration with its own enterprise applications. Infrastructure players IBM and EMC balance delivering strong infrastructures and business process support.

TABLE OF CONTENTS

• Business Process Plus Content Make The World Go Round
• Who's Who For ECM In Business Processes

RECOMMENDATIONS

• Elevate Your ECM For Business Process Improvement

WHAT IT MEANS

• ECM's Maturity Means More Emphasis On Business Process Optimization
• Supplemental Material
• Related Research Documents

This is an excerpt