For Sourcing & Vendor Management Professionals

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	August 6, 2007 Vendor Management Efforts Fuel Services Buying Improved SLAs And Specifications Prove More Effective Than Ironclad Contracts by John C. McCarthy with Christine Ferrusi Ross, Francesca Bartolomey, Allison Thresher	Average: 8  (3 ratings)

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Executive Summary

In the second quarter of this year, Forrester surveyed 1,002 North American and European IT services decision-makers to gain a better understanding of their vendor management practices and priorities. We learned that a significant portion of enterprises plan to expand their vendor management capabilities in the next 12 months. Compared with enterprises with no such plans, vendor management-focused firms are more likely to outsource various IT services and use third-party consultants, are more aggressive users of offshore, and have higher levels of satisfaction with their suppliers.

TABLE OF CONTENTS

• Investments In Vendor Management Signal A Higher Level Of Outsourcing
• Firms With Vendor Management Plans Complain More But Remain Satisfied
• Better Processes And Oversight, Not Contracts, Improve Sourcing

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