For Vendor Strategy Professionals

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	September 19, 2007 Vendor Positioning Review: IT Services And Outsourcing Providers, Q3 2007 by Pascal Matzke with Bradford J. Holmes, Norbert Kriebel, Thomas Mendel, Ph.D., Daniel Krauss	Average: 8  (4 ratings)

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Executive Summary

Forrester evaluated four of the top 10 leading IT services and outsourcing providers across 15 criteria and three services domains to determine their positioning on the provider continuum between information technology (IT) and business technology (BT) services. We found that Accenture and CSC have gained an early lead as they fully embrace the BT paradigm in their corporate positioning — although in their services positioning, neither player can fully match up to the BT promise. Meanwhile, Infosys is also moving aggressively toward BT in its corporate positioning, but, in many instances, its services positioning cannot sustain its corporate ambition. Finally, while HP is more technology-focused in its corporate positioning, it has started to embrace BT in its messaging to enterprise clients. Nevertheless, the company remains focused on IT decision-makers as the primary decision stakeholders for its enterprise services.

TABLE OF CONTENTS

• Buyer Demand Is Shifting Toward Business Technology
• Provider Positioning Needs To Focus More On Business Value
• Provider Positioning Unveils A Gap Between What They Say And What They Show
• Providers Fall Into Three Main Camps

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