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September 15, 2008

Visually Based Search Elevates Online Travel Booking

Hotels.com's new UK "Visualiser" Tool Imbues Emotion Into Trip Planning

by Henry H. Harteveldt

with Carrie Johnson, Kate van Geldern

This is an excerpt

Executive Summary

Hotels.com's UK site unveiled a new trip search engine, the "Visualiser," on September 9, 2008. The application elevates online trip planning and booking through its use of theme-based search and extensive use of photographs to plan a trip, rather than the usual form fields and drop-down menus. The result is a humanized digital travel experience — a tool that is useful, usable, and desirable.

This is an excerpt

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