For Consumer Product Strategy Professionals

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	December 28, 2005 The Forrester Wave™: Consumer ISPs, Q4 2005 Evaluation Of Top Consumer Internet Service Providers Across 25 Criteria by Maribel D. Lopez with Chris Charron, Sally M. Cohen, Tenley McHarg

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Executive Summary

The ISP market is morphing as more consumers move online and shift from dial-up to broadband. To assess the state of the US consumer ISP market and see how the providers stack up against each other, Forrester evaluated the strengths and weaknesses of these providers across 25 criteria. The result: AT&T and Verizon lead in overall features and tiered packages by partnering with Yahoo!; Comcast leads in speed and features but is premium-priced; and dial-up ISPs AOL and EarthLink excel at feature development and speed to market.

TABLE OF CONTENTS

• The Internet Access Market Grows And Shifts
• Consumer ISP Evaluation Overview
• AT&T And Verizon Lead The Pack
• Provider Profiles
• Supplemental Material
• Related Research Documents

This is an excerpt

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