For Information & Knowledge Management Professionals

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	March 29, 2006 The Forrester Wave™: Content-Centric Applications, Q1 2006 FileNet, Open Text, And FatWire Lead In Our Product Evaluation by Kyle McNabb with Connie Moore, Eric Kim

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Executive Summary

Forrester evaluated nine leading enterprise content management (ECM) vendors and four best-of-breed ECM component vendors across 45 criteria and found that vendor offerings are as diverse as the transactional-, business-, and persuasive-content-centric needs they support. FileNet, IBM, and Hyland Software lead in transactional-content-centric apps. FileNet offers a strong foundation for transactional content differentiated by its excellent business process management (BPM). IBM follows close behind, and, thanks to its transactional content focus, Hyland Software leads. Hummingbird, Interwoven, and Open Text lead in business content apps; all three vendors have strong document management and team collaboration capabilities as well as demonstrable experience in business content solutions. Standout Web content management (WCM) and multichannel content delivery, coupled with a business strategy driven exclusively by content-centric apps for persuasive needs make FatWire the early Leader in the persuasive-content-centric category, followed closely by Interwoven and Tridion. Of all these vendors, Interwoven and FatWire have strategically embraced content-centric apps most aggressively by developing, acquiring, and marketing content-centric solutions.

TABLE OF CONTENTS

• Content-Centric Apps Transcend ECM By Putting Content To Use
• Evaluating Vendors Across Transactional, Business, And Persuasive Content
• FileNet, Hyland, And IBM Lead In Transactional Content Apps
• Hummingbird, Interwoven, And Open Text Set A High Bar In Business Content
• FatWire Leads Persuasive Content, Followed By Interwoven And Tridion
• 13 Vendors Rise Above The Masses In An Evolving Market
• Supplemental Material
• Related Research Documents

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