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August 4, 2008 The Forrester Wave™: Customer Hubs, Q3 2008Siperian, Initiate Systems, IBM, D&B Purisma, And Oracle UCM Widen The Functionality Gapby R "Ray" Wang with Sharyn Leaver, Meghan Donnelly |
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This is an excerpt
In Forrester's 149-criteria evaluation of customer hubs vendors, we found that Siperian, Initiate Systems, IBM, Dun & Bradstreet (D&B) Purisma, and Oracle UCM led the pack because of their broad support for multiple industries, number of successful live customers, significant research and development (R&D) investment in advanced functionality, and experience with large data volumes. Sun Microsystems debuted in the top slot among Strong Performers with solid data deduplication, architecture, and open-source options. Meanwhile, SAS DataFlux debuted as a Strong Performer building from its rich data quality history. Oracle CDH and SAP continue to progress as short-list alternatives among install base clients. Evaluated vendors continue to improve their offerings awaiting improved maturity among customers.
Forrester Wave™: Customer Hubs, Q3 `08
Forrester Wave™: Customer Hubs, Q3 `08
This is an excerpt
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