For Sourcing & Vendor Management Professionals

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Executive Summary

In Forrester's 48-criteria evaluation of seven US and three Canadian domestic managed multiprotocol label switching (MPLS) services providers, we found that the largest national facilities-based telecommunications service providers in each market — Verizon Business (Verizon) and AT&T in the US and Bell Canada (Bell) and TELUS in Canada — led the others with the best combination of current offering and strategy. In the US, Sprint also ranked in the Leader category. In order of overall score, Bell Canada was first, followed by TELUS and the three US providers. But in each domestic market, these scores were very close. The other five providers ranked as Strong Performers in their respective domestic markets — and typically are better suited for smaller customers, or for customers with particular geographic or vertical industry requirements. In order of overall score, MTS Allstream placed highest in this category, followed by MASERGY (one of only two services providers completely dedicated to managed services), Global Crossing, Qwest Communications (Qwest), and SAVVIS.

TABLE OF CONTENTS

• North American Enterprise Adoption Of MPLS Services Surges
• North American Domestic Managed MPLS Services Evaluation Overview
• Three US Providers Are Neck And Neck; Two Canadian Providers Are Leaders
• US Service Provider Profiles
• Canadian Service Provider Profiles
• Supplemental Material
• Related Research Documents

This is an excerpt

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