For Sourcing & Vendor Management Professionals

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Executive Summary

In Forrester's 48-criteria evaluation of seven US and three Canadian domestic managed multiprotocol label switching (MPLS) services providers, we found that the largest national facilities-based telecommunications service providers in each market — Verizon Business (Verizon) and AT&T in the US and Bell Canada (Bell) and TELUS in Canada — led the others with the best combination of current offering and strategy. In the US, Sprint also ranked in the Leader category. In order of overall score, Bell Canada was first, followed by TELUS and the three US providers. But in each domestic market, these scores were very close. The other five providers ranked as Strong Performers in their respective domestic markets — and typically are better suited for smaller customers, or for customers with particular geographic or vertical industry requirements. In order of overall score, MTS Allstream placed highest in this category, followed by MASERGY (one of only two services providers completely dedicated to managed services), Global Crossing, Qwest Communications (Qwest), and SAVVIS.

This is an excerpt