Forrester makes an effort to present accurate and thorough analysis; however, when published information requires a correction or clarification we will provide a brief description of the change below.
The following information changed on this document:
In Figure 1, we added IBM to the list of customer data management tools.
Forrester evaluated RightNow 7.5, released in August 2005. RightNow 8.0 is scheduled to be released in February 2007.
