For Business Process Professionals

Primary Analyst Photo	Document Information	Rate this Document
	July 13, 2005 The Forrester Wave™: Enterprise CRM Suites, Q2 2005 Evaluation Of Top Enterprise CRM Software Vendors Across 177 Criteria by William Band with Erin Kinikin, John Ragsdale, Jessica Harrington

This is an excerpt

Executive Summary

Enterprise buyers understand that their CRM vendor selection decision has long-term consequences. However, vendor alternatives are becoming fewer, and buyers are not fully satisfied with the level of support from leading CRM providers in working collaboratively to achieve long-term business objectives. To help enterprises make the best choice, Forrester evaluated the strengths and weaknesses of the four top enterprise CRM suites vendors across 177 criteria. The result: Siebel Systems continues to lead the pack. SAP is gaining ground in an attempt to overtake the leader. Oracle has made dramatic moves to improve its share of the CRM market through its recent acquisition of PeopleSoft. Amdocs is deepening its market position in the important communications services provider market. Buyers must make their decision with care. Selection of a CRM vendor is a marriage, not a date. To pick the best partner, this report includes an interactive comparison tool that provides detailed vendor evaluations and customizable rankings.

TABLE OF CONTENTS

• The Enterprise CRM Suites Purchase Decision Is Strategic
• But Buyers Find That Working With CRM Vendors Can Be Difficult
• Several Types Of Vendors Are Responding To Buyer Needs
• Enterprise CRM Suites Evaluation Overview
• The Results: Buyers Must Make Their Decisions With Care
• Vendor Profiles

RECOMMENDATIONS

• Define Must-Haves To Find The Right Partner
• Supplemental Material
• Related Research Documents

This is an excerpt

Buy Risk-Free

Price: US $2495

Our Service Guarantee: If you are not completely satisfied with this document, notify Forrester within 24 hours of purchase for a full refund.

Already a Forrester Client?
Log in to read this document.