Forrester: - Making Leaders Successful Every Day |
Search Forrester.com |
|||||||||||
Global Navigation
Local Navigation |
||||||||||||
| Primary Analyst Photo | Document Information | Rate this Document |
|---|---|---|
![]() |
March 13, 2007 The Forrester Wave™: Enterprise CRM Suites For Financial Services, Q1 2007Suites With Robust Process And Rules Engines And Financial Services Functionality Leadby Mary Pilecki with William Band, Sharyn Leaver, Chip Gliedman, Liz Herbert, Mary Ann Rogan |
Average: 8
(1 rating)
|
This is an excerpt
Forrester evaluated leading enterprise customer relationship management (CRM) suites for financial services (FS) vendors across 464 criteria and found that Oracle's Siebel CRM and SAP's mySAP CRM were the clear Leaders. With robust sales, marketing, and service tools supported by solid business process management (BPM) capabilities, they also offer significant prebuilt processes for financial services institutions (FSIs). Oracle's Siebel CRM On Demand and salesforce.com offer an attractive alternative deployment methodology through software-as-a-service (SaaS), and Oracle's PeopleSoft CRM and Pegasystems are competitive with robust BPM capabilities. Infor, Microsoft Dynamics CRM, and Onyx lack significant FS-specific functionality, but their workflow tools are strong, allowing clients to customize their processes and implementations as desired.
Forrester Wave™: Enterprise CRM Suites For Financial Services, Q1 2007
Forrester Wave™: Enterprise CRM Suites For Financial Services, Q1 2007
View vendor summaries for: Infor, Microsoft, Onyx Software, Oracle's PeopleSoft, Oracle's Siebel CRM, Oracle's Siebel CRM On Demand, Pegasystems, Salesforce.com, SAP
This is an excerpt
Please contact a sales representative for more information.
Application Development, Packaged Applications, Customer Relationship Management