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	October 30, 2007 The Forrester Wave™: Enterprise Instant Messaging, Q4 2007 IBM Leads, Followed Closely By Microsoft by Rob Koplowitz with Connie Moore, Shelby Semmes	Average: 7  (2 ratings)

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Executive Summary

Forrester evaluated four leading enterprise instant messaging (IM) products across 69 criteria and found that IBM and Microsoft established themselves as Leaders thanks to their overall functionality and robust integration with key technology partners. Jabber proved to be a Leader based on its ability to scale up in very large implementations and strong capabilities in persistent chat, but it lacks extensive integration with business applications, telephony infrastructure, and teleconferencing and videoconferencing offerings. Jive Software came in as a Contender based on its open source support and vision for integration into a larger collaboration offering.

TABLE OF CONTENTS

• IM Moves From Chat Application To Real-Time Platform
• Evaluation Overview: Enterprise IM Must Scale Up Securely
• The Results: Infrastructure Vendors Have The Most Robust Offerings
• Vendor Profiles
• Supplemental Material
• Related Research Documents

This is an excerpt

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