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	April 6, 2009 The Forrester Wave™: Global IT Infrastructure Outsourcing, Q1 2009 IBM, Wipro, And HP Lead, But Overall Maturity And Quality Are High by Paul Roehrig, Ph.D. with Andrew Parker, Antonin Shanahan	Average: 9  (5 ratings)

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Executive Summary

Forrester evaluated leading global IT infrastructure outsourcing service providers across 31 criteria — including an additional 25-item reference client survey — and found that IBM and the combined HP/EDS firm both stand out from the rest in their current offerings for clients. India-based giant Wipro had among the best overall scores based on a sound current offering, good market presence, and an excellent strategy for the infrastructure space. Not surprisingly, the Leaders also included Accenture and Capgemini, both of which have a solid legacy foundation of consulting and technical capability. Although dwarfed in size by the legacy global service provider firms, India-centric firms — including Cognizant, HCL Technologies, Infosys, and TCS — also landed among the Leaders by showing good delivery capability and generally strong forward-looking strategies for the global infrastructure services business.

TABLE OF CONTENTS

• Infrastructure Service Clients Seek Cost Savings And Higher Productivity
• Global IT Infrastructure Outsourcing Evaluation Overview
• Traditional Powerhouses IBM And HP Are Joined By Wipro At The Top Of The Pack
• Service Provider Profiles
• Supplemental Material
• Related Research Documents

This is an excerpt

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