For Business Process & Applications Professionals

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Executive Summary

To see how the vendors stack up, Forrester evaluated eight business process management suite (BPMS) suppliers best suited and most experienced for document-intensive processes across approximately 150 criteria. The result? IBM, Global 360, EMC, and Adobe lead; IBM leads with substantial market presence and a comprehensive offering; and Global 360 leads with strong design, automation, and workflow capability. Adobe leads with exceptional development tools for rich Internet applications (RIAs) and vision for customer engagement. EMC leads with excellent native capture, content integration, and a very strong BPM offering. Open Text and Hyland Software are Strong Performers with excellent experience, but they require improved process definition, simulation, optimization, monitoring, and management. Autonomy Cardiff has strong content extraction, workflow, monitoring, and management capabilities, but it needs more experience in document-intensive applications. And Captaris —while lacking a strong overall offering — is a Contender, with a significant upside for integrating forms, fax, and paper content.

TABLE OF CONTENTS

• Use Your Business Processes To Guide You Through The BPM Maze
• BPM's Potential For Document Processes Is Not Fully Realized
• Process Transformation Is Possible And Should Be The Goal
• Document-Intensive BPMS Evaluation Overview: Experience Matters
• Vendors Picking Their Spots
• Vendor Profiles
• Supplemental Material
• Related Research Documents

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