For Business Process Professionals

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	December 19, 2007 The Forrester Wave™: Human-Centric BPM for Microsoft Platforms, Q4 2007 Global 360, Metastorm, And Ultimus Lead, But Upstarts Compete by Colin Teubner with Connie Moore, Jamie Barnett

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Executive Summary

Forrester conducted lab-based evaluations of eight leading human-centric business process management (BPM) suite vendors across 150 criteria. We found a market in which Global 360, Metastorm, and Ultimus lead with well-rounded products that cover the entire process life cycle. Ascentn, Singularity, and K2 provide strong performing products, though these companies have room for improvement either in strategy or product. Other Strong Performers are Bluespring Software and W4, both small vendors with more noticeable product gaps — though their products will still be useful for many scenarios. As a corollary to our August 2007 evaluation of Java-oriented products, this evaluation focuses on Microsoft partner vendors that sell products oriented toward Windows and .NET. However, buyers — especially large ones — will want to consider vendors in both camps as they move toward strategic decisions on BPM.

TABLE OF CONTENTS

• BPM Suites Vary In Business Versus IT Focus
• Use Your Business Processes To Guide You Through The BPM Maze
• Microsoft's BPM Partners Span A Wide Range Of Needs
• When Selecting Human-Centric BPM Suites, Follow The Process Life Cycle
• Human-Centric BPM Suites Evaluation Overview
• Leaders Cover The Entire Process Life Cycle While Others Target Niches
• Vendor Profiles
• Supplemental Material
• Related Research Documents

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