For Information & Knowledge Management Professionals

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	January 31, 2006 The Forrester Wave™: Message Archiving Hosted Services, Q1 2006 Microsoft, Iron Mountain, And ZANTAZ Are Strong Performers In Our Message Archiving Hosted Service Providers Evaluation by Erica Driver with Connie Moore, Lucy Fossner

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Executive Summary

Firms use message archiving hosted services to help them comply with government regulations (especially in the financial services industry) and corporate communications policies as well as to effectively handle legal discoveries. The top five message archiving hosted service providers — as measured by having 100 or more messaging archiving customers — are FivePoints Compliance, Iron Mountain, LiveOffice, Microsoft, and ZANTAZ. To see how these vendors stack up against each other, Forrester evaluated their strengths and weaknesses across 61 criteria. The result: Despite Microsoft having achieved the highest overall score, no vendor emerged as a clear leader — all of the hosted services we evaluated are missing important functionality compared with licensed message archiving software. Nevertheless, Iron Mountain, Microsoft, and ZANTAZ are strong performers, while FivePoints Compliance and LiveOffice are contenders. This Wave includes an interactive vendor comparison tool to provide you with more detailed product evaluations and customizable rankings.

TABLE OF CONTENTS

• Primary Market Catalyst: Regulatory Compliance
• Message Archiving Hosted Service Evaluation Overview
• No Clear Leader In The Hosted Message Archiving Service Market
• Vendor Profiles
• Supplemental Material
• Related Research Documents

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