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	June 15, 2009 (updated June 19, 2009) The Forrester Wave™: Network-Based IVR/Voice Portals, Q2 2009 Tellme And Nuance Are Leaders, With Verizon And Voxeo Close Behind As Strong Performers by Elizabeth Herrell with Simon Yates, Alex Crumb	Average: 10  (1 rating)

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Executive Summary

In Forrester's 53-criteria evaluation of network services providers for IVR/voice portal (VP) vendors, we found that Tellme and Nuance lead the pack with their all-inclusive platform support for advanced capabilities and innovative solutions. Verizon is the market share leader for deploying solutions on its IVR/VP platform. West and AT&T are also strong performers in supporting customers on their extensive networks. Cost-effective solutions from TuVox and Voxeo are built on open-standards platforms and provide an effective solution for companies that want to take advantage of their pre-built applications and extensive tools for managing voice solutions. With a strong value proposition for minimizing capital expense, network services providers allow companies to scale up and back quickly with services sold on a subscription basis.

TABLE OF CONTENTS

• Network-Based IVR/Voice Portals Offer A Strong Value Proposition
• Network-Based IVR/Voice Portals Evaluation Overview
• Wave Analysis Reveals Key Differences Among Vendors’ Offerings
• Vendor And Product Profiles
• Supplemental Material
• Related Research Documents

This is an excerpt

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