For Business Process Professionals

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	April 21, 2006 The Forrester Wave™: Order Hubs, Q2 2006 SAP, Sterling Commerce/Yantra, And Comergent Emerge As Leaders In Our Lab-Based Evaluation by R "Ray" Wang with John Ragsdale, Ian Schuler

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Executive Summary

In the first business process-focused assessment of its kind, Forrester evaluated leading order management cycle (OMC) vendors across 115 criteria and found that SAP mySAP Business Suite, Sterling Commerce/Yantra, and Comergent established early leadership in attaining order hub designation — thanks to their ability to deliver the right balance between business process expertise and order hub infrastructure. Meanwhile, Amdocs, Oracle E-Business Suite (EBS), i2, and Siebel tied in a virtual four-way tie as Strong Performers with the most potential to cross into the leadership band for future evaluations. Concurrently, Epicor Vantage, SSA Global ERP LN, and JD Edwards EnterpriseOne achieved Strong Performer ratings with advanced business process capabilities and the beginnings of an order hub infrastructure. Finally, Microsoft Business Solutions (MBS) — Axapta 3.0 and Epicor Enterprise delivered on basic OMC functionality but lacked the advanced business process capabilities and stronger order hub infrastructure required to move into the Strong Performer band. Solutions evaluated represent the top 12 to be considered in shortlist discussions for order hubs addressing OMC processes.

TABLE OF CONTENTS

• Enterprises Seek Unified OMC Solutions
• Evaluation Overview: OMC Vendors Evolve Into Order Hubs
• Order Hubs Remain A Nascent Market Despite OMC Maturity
• Twelve Solutions Stand Out In Their Efforts To Achieve Order Hub Status
• Supplemental Material
• Related Research Documents

This is an excerpt

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