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	April 6, 2007 (updated April 13, 2007) The Forrester Wave™: Partner Relationship Management Tools, Q2 2007 Oracle And SAP Lead, But Buyers Have Several Choices For Specialized Needs by William Band with Sharyn Leaver, Liz Herbert, Mary Ann Rogan, Ian Schuler

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Executive Summary

Forrester evaluated leading enterprise partner relationship management (PRM) solutions across 158 criteria and found that Oracle's Siebel CRM and SAP's mySAP CRM are the clear Leaders. They offer broad and deep functional capabilities, industry specialization, and the scalability to support global organizations. Nonetheless, these Leaders are challenged by a varied set of Strong Performers. First, Oracle's E-Business Suite CRM and Oracle's PeopleSoft Enterprise CRM offer good options for buyers that value comprehensive suite integration. Next, Oracle's Siebel CRM On Demand, NetSuite, and salesforce.com offer software-as-a-service (SaaS) deployment with excellent usability, low upfront costs, and quick time-to-value, albeit with some functionality limitations. Meanwhile, two vendors with specialized capabilities also grab a place in our Strong Performers category: Click Commerce, with its focus on linking demand chain solutions with the supply chain and BlueRoads, an upstart SaaS player with strength in lead and opportunity management for complex channels.

TABLE OF CONTENTS

• Brand Owners Invest To Beef Up Indirect Channels
• Partner Relationship Management Tools Evaluation Overview
• Buyers Have A Wide Range Of Choices
• Vendor Profiles
• Supplemental Material
• Related Research Documents

This is an excerpt

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