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	June 17, 2009 The Forrester Wave™: Premise-Based IVR/Voice Portals, Q2 2009 Genesys Leads, With Avaya And Cisco Systems Closely Following by Elizabeth Herrell with Simon Yates, Alex Crumb	Average: 10  (2 ratings)

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Executive Summary

In Forrester's 52-criteria evaluation of IVR/voice portal premise-based offerings, we found that Genesys, Avaya, Cisco Systems, and Nortel Networks lead the pack. These vendors deliver innovative solutions with advanced capabilities on their end-to-end SIP software solution. Genesys and Avaya also lead the way in the delivery of interactive video solutions. Intervoice/Convergys provides robust speech solutions on its scalable and reliable platform. Aspect Software has expanded its offerings through its partnership with Tellme, Syntellect increased market share through its acquisition of Envox, and Holly Connects increased its coverage in North America. All the vendors that we evaluated now offer support for both inbound and outbound services and the delivery of information by voice, email, text, or SMS.

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