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	March 14, 2007 The Forrester Wave™: Records Management, Q1 2007 CA MDY, Open Text, And IBM FileNet Lead In A Wide-Open Market by Barry Murphy with Connie Moore, Jamie Barnett	Average: 10  (4 ratings)

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Executive Summary

Forrester evaluated leading records management (RM) vendors across 135 criteria and found that CA MDY, Open Text, and IBM FileNet are leaders in this rapidly growing market. The three vendors stand out with strong frameworks for federated RM and flexible options for abstracting RM functionality into diverse user interfaces. IBM, Oracle-Stellent, and Open Text (formerly Hummingbird) are strong performers, but lack the business process capabilities that differentiate the leaders. EMC is a strong performer, but does not offer federated RM. TOWER Software, Meridio, and Interwoven are contenders, also lacking federated RM. Vignette is the only contender with federated RM, but lacks a holistic vision for its product. Oracle's Records DB — which the vendor is de-emphasizing in favor of Oracle-Stellent Universal Records Management — is a risky bet, suited only for the most basic RM projects.

TABLE OF CONTENTS

• Compliance And Litigation Risks Drive The Urgent Need for RM
• RM Must Deliver Broader Functionality Than Mere Access To "Records"
• Evaluation Overview: RM Is About More Than The File Plan
• Federated RM, Flexible Interfaces, And Out-Of-The-Box Integration Are Key
• Vendor Profiles
• Supplemental Material
• Related Research Documents

This is an excerpt