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	October 30, 2009 The Forrester Wave™: Oracle Services Providers, Q4 2009 IBM And Accenture Lead; Infosys, Oracle, and Deloitte Are Strongest In Key Areas by Liz Herbert with Christine Ferrusi Ross, Philipp Karcher	Average: 8  (1 rating)

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Executive Summary

In Forrester’s 60-criteria evaluation of Oracle services providers, we found that IBM and Accenture led the pack because of the overall breadth and depth of their Oracle services resources across applications and industries, and the breadth of services offered (implementation, maintenance and support, hosting). Deloitte proved its strength through its application expertise, an impressive track record with clients and awards, and its continued build out of low-cost delivery resources. Oracle Consulting scored high, driven by its leading technical expertise across the product suite, significant scale, and tight link to the product vendor. Offshore providers continue to build momentum in this market: providers like Infosys, TCS, and Wipro have strong all-around practices whereas Cognizant, HCL, and Genpact have targeted more specific areas (like Cognizant’s focus on PeopleSoft/Siebel and HCL/Genpact’s strong focus on operational support for E-Business Suite in key industries). Providers with breadth of capabilities spanning implementation through to strong infrastructure (hosting) footprint also scored well, with providers like Capgemini, CSC, Fujitsu, and Logica providing strong all-around choices from implementation through to ongoing operational support.

Keywords

• Implementation
• Maintenance
• Support
• Hosting
• Packaged Applications
• Systems Integration
• Provider Selection
• Vendor Selection

TABLE OF CONTENTS

• “Core Four” Investments Continue; Acquisition Apps Create New Opportunities
• Oracle Implementation And Support Services Evaluation Overview
• Provider Strengths Differ By Application, Breadth Of Services
• Vendor Profiles
• Supplemental Material
• Related Research Documents

This is an excerpt

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