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	November 14, 2008 (updated November 20, 2008) The Forrester Wave™: Order Management Hubs, Q4 2008 Sterling Commerce, Oracle, SAP, and Epicor Emerge As Leading Solutions That Support The Delivery Of A Perfect Order by R "Ray" Wang with Sharyn Leaver, Meghan Donnelly

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Executive Summary

In the second update to the industry's only process-focused order management assessment of its kind, Forrester evaluated eight leading order management solutions in a 152-criteria evaluation. We found that Sterling Commerce and Oracle E-Business Suite led the pack among the Leaders who delivered technologies that support the perfect order. Meanwhile, Oracle Siebel, SAP, and Epicor Software earned their Leader designation because of their strong support for end-to-end order management processes and forward-looking product strategies. Microsoft, Amdocs, and Manhattan Associates placed in the Strong Performer category for their specialization in targeted markets. The solutions evaluated represent eight of the top 10 to be considered in shortlist discussions for order management hubs customers seeking to achieve a perfect order.

TABLE OF CONTENTS

• Order Management Hubs Are The Technology Solution For A Perfect Order
• Order Management Hubs Evaluation Overview
• Evaluated Order Management Hubs Represent The Best Of The Best
• Vendor Profiles
• Supplemental Material
• Related Research Documents

This is an excerpt

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