For Business Process Professionals

Primary Analyst Photo	Document Information	Rate this Document
	December 12, 2006 The Forrester Wave™: Service Parts Optimization, Q4 2006 Servigistics Leads, Click Commerce And MCA Solutions Are Strong Performers by Patrick M. Connaughton with Sharyn Leaver, Elisse Gaynor

This is an excerpt

Executive Summary

Forrester evaluated leading service parts optimization (SPO) vendors across 119 criteria and found that Servigistics is the Leader in the space overall — thanks to its rich parts forecasting and planning capabilities and a clearly defined product road map. Click Commerce is a Strong Performer with the most complete functional solution. MCA Solutions is also a Strong Performer but in order to compete will need to continue to build out its standalone footprint. Oracle's solution shows substantial promise for customers implementing the larger E-Business suite of products.

TABLE OF CONTENTS

• Competitive Operations Need Service Parts Optimization
• Service Parts Optimization Evaluation Overview
• Servigistics And Click Commerce Lead The Market
• Vendor Profiles
• Supplemental Material
• Related Research Documents

This is an excerpt