For Information & Knowledge Management Professionals

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Executive Summary

Forrester evaluated 10 leading Web content management (WCM) vendors across approximately 115 criteria and found that SDL Tridion continues its leadership in enabling organizations to deliver persuasive customer experiences on publicly facing Web sites. SDL Tridion and fellow Leaders Interwoven and FatWire provide business-user-oriented tools that enable not only the management of content, but targeted delivery, analysis, and optimization of content consumption as well. Strong Performers Open Text and Oracle provide solid WCM solutions that nicely complement (and integrate with) other products in their respective enterprise content management (ECM) suites. Strong Performers Vignette and Day Software offer functionality mostly on par with the Leaders, but fall short in strategy relative to the Leaders. Microsoft ekes in to the Strong Performer category with enhanced WCM functionality in SharePoint. Contenders include IBM, whose basic WCM integrates with its WebSphere Portal, and EMC, which is pursuing a unified content strategy.

TABLE OF CONTENTS

• WCM Evolves Into A Key Component Of A Persuasive Content Architecture
• Experienced Vendors Tackle Content Management And Content Engagement
• The Results: SDL Tridion Out On Top, With Interwoven And FatWire Close Behind
• Vendor Profiles
• Supplemental Material
• Related Research Documents

This is an excerpt

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