For Customer Experience Professionals

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	October 6, 2005 Web Design Agency Scorecard Summary: VML Key Findings From "The Forrester Wave™: Web Design Agencies, Q3 2005" by Harley Manning with Nate L. Root, Michelle Amato, Janelle Johnson

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Executive Summary

VML is a diversified marketing and advertising agency with a substantial Web design practice for clients in industries ranging from consumer packaged goods (the firm's area of greatest strength) to technology. Online, VML delivers solid Brand Image work: It's particularly good at creating branded content. The firm's user experience work is substantially weaker but much improved over last year's rankings and clearly on an upward trajectory.

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