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For Customer Experience Professionals

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December 9, 2004

Web Users Toss Their Cookies

Spyware Removal Apps Doom Third-Party Cookies As A Tracking Mechanism

by Bob Chatham

with Harley Manning, Elizabeth Backer

This is an excerpt

Executive Summary

Most users take advantage of automated PC housekeeping chores like security and antivirus updates. Now, nearly half of North Americans own spyware removal software and regularly remove the cookies that analytics vendors rely on. Vendors and users both must address this development to maintain the insight that these tools promise.

This is an excerpt

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