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	August 31, 2006 West Corporation Is A Leader In Hosted Speech Self-Service Platforms The Forrester Wave™ Vendor Summary, Q3 2006 by Elizabeth Herrell with Ellen Daley, Christine E. Atwood

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Executive Summary

West Corporation offers its customers two choices for its speech self-service platform: It offers a fully managed, outsourced hardware/software system and a platform hosting option. West supports its speech platform on its secure network, used to support its outsourced contact center customer base. West is currently introducing more advanced features such as natural language understanding (NLU) and speaker verification to its platform and provides its own professional services to integrate with client host systems and databases. West supports major speech standards such as VoiceXML, SIP, and RTP, and it is evaluating other emerging specifications for future releases. West provides speech application development directly and also partners with tool providers for deployment of speech applications on its platform. West's speech solution is highly complementary to its outsourced contact center services.

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