For Infrastructure & Operations Professionals

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	September 29, 2008 What Does IT Do For The Business? The Five Essential Metrics For Managing IT an introduction by Robert Whiteley	Average: 10  (2 ratings)

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Executive Summary

Providing understandable and relevant metrics to business leaders is an integral part of the transformation from traditional IT to service-oriented business technology. However, many IT metrics lack clear relevance to business outcomes and are difficult for business leaders to understand. IT must adopt the business-centric metrics, such as alignment of IT investment to business strategy, to clearly demonstrate the contributions infrastructure and operations professionals make to business success.

This is an excerpt