Document Controls
For Customer Experience Professionals
| Primary Analyst Photo | Document Information | Rate this Document |
|---|---|---|
|
April 11, 2005 What's So Cool About Google Maps?Rich Interface Technology And User-Centered Design Put Google's UI On Topby Nate L. Root with Bob Chatham, Harley Manning, Elizabeth Backer |
Average: 9
(1 rating)
|
This is an excerpt
Executive Summary
Google Maps elicits a visceral response in many new users: "I'm never using MapQuest again." However, customers' perceptions that Google Maps is more accurate than MapQuest or Yahoo! Maps are flat-out incorrect: All three online mapping sites get data from the same source. So if the data is the same and you count out silly things like brand affinity, what is it that makes customers feel all warm and fuzzy about Google Maps? A user interface that treats them with a little respect.
This is an excerpt
Buy Risk-Free
Price: US $199
Our Service Guarantee: If you are not completely satisfied with this document, notify Forrester within 24 hours of purchase for a full refund.
Already a Forrester Client?
Log in to read this document.
