For IT Infrastructure & Operations Professionals

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	November 3, 2006 When Calculating Terabytes Per FTE, Consider The Big Picture, Not Absolute Benchmarks by Andrew Reichman with Galen Schreck, Rachel Batiancila

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Executive Summary

Storage managers spend a lot of time thinking about the storage volume managed per employee, often measured as terabytes per full-time employee (TB/FTE), as a metric of storage management efficiency. Variability in measurement methodology and environment-specific factors make it difficult to accurately benchmark the metric and use it as a point of comparison across environments. While it is useful to look at the TB/FTE ratio at a given company, it should be considered along with other key performance indicators to be a valid gauge of storage management efficiency. When it is given too much weight in management decision-making, it is all too easy to have numbers that obscure, rather than reveal, true management effectiveness.

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