For Customer Experience Professionals

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	February 11, 2009 Where To Find Help With Automated Calling For Healthcare Eliza, Silverlink, Varolii, Vocantas, And Warm Health Report Healthcare Program Expertise by Elizabeth Boehm with Moira Dorsey, Rachel Zinser

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Executive Summary

As healthcare companies get more focused on preventive care and proactive communication, they need messaging platforms that can provide flexible, compelling experiences to a diverse range of consumers. Increasingly, firms are incorporating automated calling programs into their broader strategies for both administrative and care management communication. To help potential clients understand the capabilities of the vendors serving this market, Forrester asked Eliza, Silverlink, Varolii, Vocantas, and Warm Health to provide information on their capabilities in automated calling programs for healthcare. Though the core components of each vendor's solution are similar, key differences exist across each company's focus and approach. To find the right automated calling partner, healthcare firms should focus on how the vendor's unique attributes complement their broader communication and customer data strategies.

TABLE OF CONTENTS

• Automated Calling Helps Round Out Health Firms' Communication Platforms

RECOMMENDATIONS

• Choose Automated Calling Vendors With Broader Initiatives In Mind
• Supplemental Material
• Related Research Documents

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