For Customer Experience Professionals

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	October 2, 2009 Where To Find Help With Health Risk Assessments Product Profiles For 10 Standalone HRA Solution Vendors by Elizabeth Boehm with Vidya L. Drego, Rachel Zinser	Average: 10  (3 ratings)

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Executive Summary

Health plans, employers, government agencies, and other healthcare stakeholders use health risk assessments (HRAs) as a means of understanding a population's baseline health behaviors and attitudes as well as for assessing progress over time. The growth of interest in health and wellness interventions over the past few years has led to a proliferation of vendors offering HRA solutions, most of which look remarkably similar in their core offerings. To choose the right partner for standalone HRA implementations, customer experience professionals should focus on how prospective vendors' question flexibility, channel support, and analytics breadth align with broader wellness and disease management program goals.

TABLE OF CONTENTS

• Consumer Assessments Form The Foundation Of Wellness Initiatives
• Vendors Differ In Question Flexibility, Channel Support, And Analytics Breadth

RECOMMENDATIONS

• Select A Vendor That Aligns With Broader Health Management Strategies
• Supplemental Material
• Related Research Documents

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