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	January 7, 2009 Which UC Vendor Offers The Best Value Proposition? Look For Vendors That Best Align With Your Business Goals by Elizabeth Herrell with Usman Sindhu, Phil Sayer, Alex Crumb	Average: 1  (1 rating)

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Executive Summary

Selection of a unified communications (UC) vendor requires organizations to look closely at each provider's approach to market and value proposition. All leading UC vendors offer diverse portfolios, which lets organizations compare UC solutions and decide which one best meets the needs of their business. This report looks at vendors' pricing models and approaches to marketing to enable organizations to better determine the best UC platform for their business. Most vendors offer basic and premier UC solutions that bundle several applications under one license fee. However, many UC applications, such as conferencing, messaging, video, and mobility, may be purchased independently as point solutions from separate vendors and interoperate with the core UC platform. Therefore, it's important to evaluate a vendor's total solution, associated services, and partnerships to determine the right choice for your organization. Ultimately, the true test of UC's value proposition is to measure its effect on how it improves the business processes.

TABLE OF CONTENTS

• The UC Landscape Is Rich — But Options Require Careful Review
• Pricing Options Favor Bundled Solutions
• A Closer Look At Vendors' Value Propositions
• End Users Decide The True Measure Of Benefits

RECOMMENDATIONS

• Develop A Broad UC Strategy And Road Map
• Supplemental Material
• Related Research Documents

This is an excerpt

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