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	June 23, 2004 Why Email Etiquette Guidelines Matter It's More Than Manners — Email Is A Corporate Asset by Erica Driver with Jonathan Penn, Laurie M. Orlov, Carey Schwaber

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Executive Summary

Email is an asset of the corporation. To improve the efficiency and quality of email-based business communications — and reduce risk — business users should determine whether email is in fact the best medium for a conversation and then practice good mailbox management, use care when addressing messages, and clarify and streamline message content. IT can help by establishing an email acceptable-use policy that includes a section on etiquette and implementing technologies that ease the burden on end users, like spam filters and email validation solutions.

TABLE OF CONTENTS

• Misperceptions Mar Email Etiquette
• What Should An Email Etiquette Policy Contain?
• Clarify And Streamline Message Content
• When To Switch To Another Communication Medium

RECOMMENDATIONS

• IT Can Make It Easier For Users To Comply With Policy
• Supplemental Material
• Related Research Documents

This is an excerpt

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