For Business Process Professionals

Primary Analyst Photo	Document Information	Rate this Document
	October 5, 2009 Xerox Jolts The Document Processing Services Market With A Major BPO Acquisition Xerox's Acquisition Underscores BPO, ITO, And DPS Convergence by Craig Le Clair with Connie Moore, Ralph Vitti	Average: 10  (2 ratings)

This is an excerpt

Executive Summary

On September 28, 2009, Xerox announced the purchase of business process outsourcing company Affiliated Computer Services (ACS), in a deal valued at approximately $6.4 billion. Xerox's acquisition sends a clear signal about the strategic direction of the document processing services (DPS) market — that DPS providers must add higher-value capabilities that link to or combine with core business processes. The acquisition will deepen Xerox's channels for managed print services (MPS), infuse R&D and innovation into ACS customers, and provide more standard offerings for ACS's business process outsourcing (BPO) offerings. Xerox Global Services would also become the largest outsourced document capture provider. All in all, the acquisition has both obvious and subtle synergies and is an aggressive move from a company not known for dramatic moves in recent memory.

This is an excerpt

Buy Risk-Free

Price: US $199

Our Service Guarantee: If you are not completely satisfied with this document, notify Forrester within 24 hours of purchase for a full refund.

Already a Forrester Client?
Log in to read this document.