Analyst's Photo Name and Title Contact information
Jennifer Belissent, Ph.D.

Jennifer Belissent, Ph.D.
Senior Analyst

Research Coverage

B2B Sales & Marketing, Customer Experience, Global, Globalization & Emerging Markets, Go-To-Market Strategies, IT Adoption, IT Spending & Budgeting, Innovation Networks, Marketing & Sales Strategies, Pricing Strategies, Product & Solutions Strategies, Social Computing & Web 2.0, Tech Marketing Channel Strategies, Tech Marketing Tools & Best Practices, Telecommunications Services

Research Focus

Jennifer serves Technology Product Management & Marketing professionals. Her research focuses on technology industry globalization, with a specific emphasis on marketing strategies toward emerging markets. One particular interest is how technology marketers leverage Web 2.0 technologies and community marketing practices to identify, target, and win share in emerging markets. Her research also covers appropriate product and business model strategies for emerging markets, such as software-as-a-service, cloud computing, other initiatives enabling incremental purchases and billing, local partner and channel strategy, and sales enablement. Jennifer also participates in research on the telecommunications industry.

Previous Work Experience

Before joining Forrester, Jennifer spent more than eight years in sales and marketing roles at Sun Microsystems, including roles software product marketing, software sales enablement and development, and industry marketing and partner strategy for telecommunications and media.

Prior to entering the high-tech world, Jennifer spent more than 10 years in research, consulting, and education in developing and transitioning countries. As a public policy analyst and consultant in Russia and Eastern Europe, she designed post-communist housing reforms in Russia and Eastern Europe, advising governments on housing privatization, mortgage finance policies, and subsidy programs for low-income families. As an educator in the Peace Corps in Central Africa, Jennifer taught high school math, designed national math curriculums, and conducted marketing workshops with local entrepreneurs. 

Education

Jennifer earned a Ph.D. and an M.A. in political science from Stanford University and a B.A. in economics from the University of Virginia. Her doctoral research focused on the fiscal and political relationships between regional governments and the central administration, combining quantitative analysis of regional budget data with extensive fieldwork in Moscow and three Russian regions — Udmurtiya, Novgorod, and Ulyanovsk.

Latest Research

Planned Research

Bit by Bit - SaaS for Emerging Markets: Incremental Products for Incremental Budgets December 2009
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Evolution of IT Demand in Emerging Markets: How Emerging Markets Emerge November 2009
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Did You Know?

Jennifer is an avid hiker, camper, gardener, a lover of languages, and most of all an intrepid world traveler.

Languages Spoken

English, French


Jennifer Belissent, Ph.D. serves Technology Product Management & Marketing professionals.
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Recent Media Citations
San Jose Mercury News, "SV150: Globalization Hasn't Insulated Silicon Valley," April 10, 2009
CIO, "Layoffs & Outsourcing: Cutting The Wrong Employees Can Kill Your Business," March 5, 2009
Nikkei Computer (Japan), "Sow Web 2.0 To Target Emerging Tech Markets," March 18, 2008