Online Healthcare Consumer Behavior & Adoption, Healthcare & Life Sciences, Consumer Healthcare
Carlton serves eBusiness & Channel Strategy professionals. He researches the impact that technology advancements and changing consumer behaviors have on these individuals in the healthcare industry. Carlton has specific expertise in B2B and B2C eBusiness within healthcare, and his interests focus on multichannel strategies and technology solutions that facilitate the interactions between healthcare consumers, insurers, and providers.
Before joining Forrester, Carlton was senior project manager of business consulting and eBusiness strategy at Tufts Health Plan, a nationally recognized health insurer. He brings to Forrester nine years of experience in technology strategy, management consulting, and systems implementation experience. In his previous role, Carlton developed ROI-driven business cases, managed technology vendor relationships, and implemented eBusiness solutions for all health plan constituents. He is a former chair of the Massachusetts Health Data Consortium's Internet Professionals Forum and a member of the Massachusetts Innovation and Technology Exchange (MITX).
Carlton holds a B.S. in civil engineering management from the University of Vermont.
Payer-Provider Connectivity: How Far Have We Come, And Where Are We Going? June 11, 2008 (Rating: 10) BookmarkPDF
Welcome To The Jungle: Google, Microsoft, And Revolution Tout Cures For Healthcare Maladies March 19, 2008 (Rating: 9) BookmarkPDF
How To Use The Web To Attract And Retain Individual Health Plan Membership March 14, 2008 (Rating: 9) BookmarkPDF
The Forrester Wave™: Healthcare Claims Platforms, Q1 2008 January 17, 2008 BookmarkPDF
Are Employer-Sponsored Health Benefits Eroding? December 27, 2007 BookmarkPDF
The State Of ePrescribing December 2008 Receive an alert when this document is published: email RSS
The Truth About Value-Based Insurance Design November 2008 Receive an alert when this document is published: email RSS
Introducing Forrester's eBusiness Strategy Framework August 2008 Receive an alert when this document is published: email RSS
The Forrester Wave: CDHP Platforms, Q4 2008 October 2008 Receive an alert when this document is published: email RSS
Market Forecast: Online Shopping For Individual And Family Health Insurance December 2008 Receive an alert when this document is published: email RSS
Carlton is an avid vintage guitar gear collector, tinker, and player.
