Forrester: - Making Leaders Successful Every Day

Analyst's Photo	Name and Title	Contact information
	Christine Ferrusi Ross Vice President, Research Director

Research Coverage

Contract Negotiations, IT Consulting, IT Services, Offshore Services, RFPs, Sourcing & Procurement, Sourcing Strategy & Execution, Systems Integration, Vendor Management

Research Focus

Based in Cambridge, Mass., Christine serves Sourcing & Vendor Management professionals and leads the team that delivers research and consulting to help these professionals. She works with clients to help them set their sourcing strategies, create and execute RFPs, review contracts, and develop vendor management approaches to get the most value from vendors. As an analyst, Christine is currently working on vendor management, vendor risk, and contract negotiation best practices.
Previously, Christine was Forrester's lead analyst on consulting and systems integration. She is an expert on the IT services industry. In her 10 years at Forrester, she has written on multiple aspects of the sourcing process, consulting industry, and IT services. Christine has been quoted in numerous business and technology media including the Associated Press, BusinessWeek, CIO Magazine, CNBC, Computerworld, InformationWeek, National Public Radio, USA Today, and The Wall Street Journal.

Previous Work Experience

Christine joined Forrester from AnswerThink Consulting Group, where she helped build methodologies and tools used by the consultants in engagement delivery. Prior to AnswerThink, Christine was an analyst at Dataquest, following the consulting and systems integration market. She began her career in public relations at Brodeur Porter Novelli.

She is a popular speaker, having presented to public forums and major companies.

Education

Christine has a B.A. in international relations and a B.S. in mass communications from Boston University.

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