Analyst's Photo Name and Title Contact information
Claire Schooley

Claire Schooley
Senior Analyst

Research Coverage

Document Management, Enterprise Collaboration, Enterprise Content Management, Information & Knowledge Management, Learning Strategy, Video & Teleconferencing, Web Conferencing

Research Focus

As a senior analyst, Claire supports the Business Process & Applications professional. She covers the strategy and technology associated with talent management including performance, succession planning, formal and informal learning, and recruiting. She also researches the effect of retiring workers and the new generation of workers on human capital management and development.

Previous Work Experience

Claire has more than 25 years of experience in education, management, and consulting. She came to Forrester through its acquisition of Giga Information Group. Prior to joining Giga, she assisted organizations in creating the vision, development plan, and policy for HR departments working with educators and community members. She also developed and produced eLearning courses for educators.

Previously, Claire directed and managed math and science technology training institutes at Lawrence Hall of Science, University of California, Berkeley, which assisted educators in integrating technology into the public school curriculum. She also evaluated computer and video coursework and produced video programs.

Additionally, Claire served as director of Instruction Television Service for KQED in San Francisco. She developed the broadcast service for schools, advised administrators, and produced educational programs for children and adults.

Education

Claire holds a B.S. from Bridgewater State College and an M.S. in education from Northeastern University. She has completed doctoral work in elementary education at the University of Illinois at Urbana-Champaign.

Latest Research

Planned Research

Skills And Training Required To Develop Your Business Process Analysts December 2009
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Did You Know?

Claire enjoys sculling on both lakes and open water, including San Francisco Bay.


Claire Schooley serves Business Process & Applications professionals.
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Recent Media Citations
BusinessWeek, "Web Savvier," October 9, 2009
CIO, "Making A Game Of Risk," April 27, 2009
SearchUnifiedCommunications, "Telepresence ROI: People As Important As Technology," March 19, 2009