Craig Le ClairVice President, Principal Analyst
Business Process Management, Case Management, Document Imaging, eForms, & Information Capture, Document Process Outsourcing, Electronic Invoice Presentment & Payment, Electronic Medical Records, Enterprise Content Management, Healthcare & Life Sciences, Healthcare Technologies, IT Services, Information & Knowledge Management, Outsourcing, Packaged Applications, Sourcing & Procurement, Sourcing & Procurement Applications
Craig serves Business Process Professionals. He is a leading expert on information management and enterprise content management (ECM), with a specific focus on electronic forms; document imaging; document management; document output for customer communications management; and document processing services including managed print services, case management, and document-centric BPM. He also provides guidance on specific business processes, such as invoice automation and payment, medical information management, customer onboarding, and financial services compliance.
Craig brings a wealth of experience and knowledge to Forrester through his 20 years' experience in IT and enterprise content management. Most recently, Craig was a vice president at ADP, focusing on next-generation solutions for its document management business. Craig was also a co-founder of docHarbor and has held senior positions with several document management providers during the past 15 years. Craig has both a strong business and technology background, including time at MITRE and BBN. He is deeply experienced in the software industry, having authored How To Succeed In The Enterprise Software Market, which was released in 2005.
Craig earned a B.S. in economics from Georgetown University and an M.B.A from George Washington University.
Stuck In Cement: When Packaged Apps Create Barriers To Innovation January 09, 2012 BookmarkPDF
Customer Experience Drives E-Signature Adoption November 16, 2011 (Rating: 10) BookmarkPDF
What To Look For In E-Signature Providers November 16, 2011 BookmarkPDF
Dynamic Case Management: Definitely Not Your Dad's Old-School Workflow/Imaging System September 28, 2011 (Rating: 9) BookmarkPDF
Prepare For Paper Decline: Offload Output To Document Processing Service Providers September 20, 2011 BookmarkPDF
Dynamic Case Management - Enterprise Deployments Take Hold March 2012 Receive an alert when this document is published: email RSS
New Account Opening in the World Of the Empowered Customer March 2012 Receive an alert when this document is published: email RSS
TechRadar: Business Process Management Q1 2012 February 2012 Receive an alert when this document is published: email RSS
Forrester will alert you by email or RSS each time Craig Le Clair publishes new content.
Create A Research Alert
Create An RSS Feed