Craig Le ClairPrincipal Analyst
B2B Integration, Business Process Management, Business-To-Business eCommerce, Document Imaging, eForms, & Information Capture , Document Process Outsourcing, Enterprise Content Management, IT Services, Information & Knowledge Management, Outsourcing, Packaged Applications, eBusiness/eCommerce
Craig serves Business Process & Applications professionals. He is a leading expert on information management and enterprise content management (ECM), with a specific focus on electronic forms, document imaging, document management, document output management, document processing services, and document-centric BPM. He also provides guidance on financial services, corporate governance business process, and content-related issues.
Craig brings a wealth of experience and knowledge to Forrester through his 20 years experience in IT and enterprise content management. Most recently, Craig was a vice president at ADP, focusing on next-generation solutions for its document management business. Craig was also a co-founder of docHarbor and has held senior positions with several document management providers during the past 15 years. Craig has both a strong business and technology background, including stints at MITRE and BBN. He is deeply experienced in the software industry, having authored How To Succeed In The Enterprise Software Market, which was released in 2005.
Craig earned a B.S. in economics from Georgetown University and an M.B.A from George Washington University.
Best Practices: Customer Onboarding April 27, 2009 (Rating: 8) BookmarkPDF
Governing SharePoint In The Enterprise January 09, 2009 (Rating: 8) BookmarkPDF
In Good Times And Bad, Document-Centric Web Transactions Lower Costs And Improve Experience December 17, 2008 (Rating: 10) BookmarkPDF
ECM Systems Integrators: Fit Matters Most November 14, 2008 BookmarkPDF
Use ECM To Fire Up Business Processes October 20, 2008 (Rating: 8) BookmarkPDF
The Forrester Wave: Enterprise Content Management, Q4 2009 October 2009 Receive an alert when this document is published: email RSS
Transparency, A Needed Step In Compliance September 2009 Receive an alert when this document is published: email RSS
Sourcing Advice For Managed Print Services November 2009 Receive an alert when this document is published: email RSS
Managed Print Services: Are They Right For You? August 2009 Receive an alert when this document is published: email RSS
Untamed Business Processes August 2009 Receive an alert when this document is published: email RSS
