Analyst's Photo Name and Title Contact information
Craig Le Clair

Craig Le Clair
Principal Analyst

Research Coverage

B2B Integration, Business Process Management, Business-To-Business eCommerce, Document Imaging, eForms, & Information Capture , Document Process Outsourcing, Enterprise Content Management, IT Services, Information & Knowledge Management, Outsourcing, Packaged Applications, eBusiness/eCommerce

Research Focus

Craig serves Business Process & Applications professionals. He is a leading expert on information management and enterprise content management (ECM), with a specific focus on electronic forms, document imaging, document management, document output management, document processing services, and document-centric BPM. He also provides guidance on financial services, corporate governance business process, and content-related issues.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 20 years experience in IT and enterprise content management. Most recently, Craig was a vice president at ADP, focusing on next-generation solutions for its document management business. Craig was also a co-founder of docHarbor and has held senior positions with several document management providers during the past 15 years. Craig has both a strong business and technology background, including stints at MITRE and BBN. He is deeply experienced in the software industry, having authored How To Succeed In The Enterprise Software Market, which was released in 2005.

Education

Craig earned a B.S. in economics from Georgetown University and an M.B.A from George Washington University.

Latest Research

Planned Research

Implementing Managed Print Services December 2009
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Migration And Coexistence In The EMR Journey December 2009
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ROI For BPM In A SharePoint Environment March 2010
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Is BPM The New Language Of IT To BT? April 2010
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Best Practices: Managed Print Services October 2010
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Craig Le Clair serves Business Process & Applications professionals.
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Recent Media Citations
Financial Times, "Xerox Shares Fall On ACS Deal," September 29, 2009
Associated Press, "Xerox Gets Closer To Customers With $6.4 Billion ACS Deal," September 28, 2009
EContent, "People-Centric Content Management," July/August 2009
Computer Zeitung (GER), "Managed Print Services Show Way Out Of Money Pit," July 11, 2009
CIO, "Boeing Saves Big By Cutting Imaging Costs," March 25, 2009
DOCUMENT, "Catching Web Fever," March/April 2009