Craig Le ClairPrincipal Analyst
B2B Integration, Business Process Management, Business-To-Business eCommerce, Document Imaging, eForms, & Information Capture , Document Process Outsourcing, Enterprise Content Management, IT Services, Information & Knowledge Management, Outsourcing, Packaged Applications, eBusiness/eCommerce
Craig serves Business Process & Applications professionals. He is a leading expert on information management and enterprise content management (ECM), with a specific focus on electronic forms, document imaging, document management, document output management, document processing services, and document-centric BPM. He also provides guidance on financial services, corporate governance business process, and content-related issues.
Craig brings a wealth of experience and knowledge to Forrester through his 20 years experience in IT and enterprise content management. Most recently, Craig was a vice president at ADP, focusing on next-generation solutions for its document management business. Craig was also a co-founder of docHarbor and has held senior positions with several document management providers during the past 15 years. Craig has both a strong business and technology background, including stints at MITRE and BBN. He is deeply experienced in the software industry, having authored How To Succeed In The Enterprise Software Market, which was released in 2005.
Craig earned a B.S. in economics from Georgetown University and an M.B.A from George Washington University.
The Forrester Wave™: Enterprise Content Management Suites, Q4 2009 November 12, 2009 BookmarkPDF
Xerox Jolts The Document Processing Services Market With A Major BPO Acquisition October 05, 2009 (Rating: 10) BookmarkPDF
Best Practices: Mastering Output Options For Customer Communications September 29, 2009 BookmarkPDF
Transparency Is The Next Step In Compliance . . . Bring On Enterprise Content Management August 28, 2009 BookmarkPDF
Untamed Business Processes: When Even The Best Of Intentions Go Awry August 21, 2009 (Rating: 8) BookmarkPDF
Implementing Managed Print Services December 2009 Receive an alert when this document is published: email RSS
Migration And Coexistence In The EMR Journey December 2009 Receive an alert when this document is published: email RSS
ROI For BPM In A SharePoint Environment March 2010 Receive an alert when this document is published: email RSS
Is BPM The New Language Of IT To BT? April 2010 Receive an alert when this document is published: email RSS
Best Practices: Managed Print Services October 2010 Receive an alert when this document is published: email RSS
