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Analyst's Photo	Name and Title	Contact information
	Doug Washburn Principal Analyst & Research Director

Research Coverage

Application Development, Architecture & Technology Strategy, Data Center Management, Enterprise Mobile Devices, Enterprise Mobility, Green IT, IT & Business Alignment, IT Infrastructure & Operations, IT Management, IT Organization, IT Process Automation, IT Service Management, Serving the Business

Research Focus

Doug serves Infrastructure & Operations Professionals. He leads a research team of analysts responsible for delivering research and consulting solutions to address clients' most pressing challenges in their data center, end user computing, IT operations and resiliency environments, and organizational maturity:

• Data center: Consolidating, converging, and optimizing server, storage, and networks, private and public cloud computing, and build versus buy facilities decisions.
• End user computing: Provisioning, managing, and virtualizing desktop and mobile devices, unified communications, and branch office networking.
• IT operations and resiliency: IT service management, IT infrastructure library (ITIL) best practices, end-to-end monitoring, automation, disaster recovery, high availability, and backup.
• Organizational maturity: Organizational design, metrics, strategic rightsourcing, innovation, and customer-centricity.

Previous Work Experience

Previously at Forrester, Doug was a principal analyst on the Infrastructure & Operations research team focused on sustainable (or green) IT trends, planning, strategy and best practices, as well as key IT infrastructure and operations priorities and infrastructure assessments.

Prior to joining the Infrastructure & Operations research team, Doug was the global council manager for the Forrester Leadership Boards IT Infrastructure & Operations Council, a best-practice community for senior IT executives in $1 billion-plus organizations. In this role, Doug regularly advised and facilitated peer-to-peer interactions with clients on their strategies, priorities, and best practices. Doug was also an advisor on the Forrester Leadership Boards Enterprise Architecture Council.

Prior to Forrester, Doug lived and worked in Australia and France as the vice president of strategy and business development for Red Oxygen, a wireless communications startup. In addition, Doug co-created CU Networks, a computer networking and servicing startup, serving the students of the University of Colorado at Boulder.

Education

Doug holds a B.S. in finance from University of Colorado at Boulder and was awarded the Undergraduate Certificate in Entrepreneurial Excellence.

Latest Research

Planned Research

Did You Know?

Doug enjoys eating, cooking, running, biking, guitars, Halloween, and brainstorming ideas. He’s currently on the board of advisors of Winestyr, a wine “discovery engine” to bring craft wines to wine enthusiasts.