Edward KountzSenior Analyst
Authentication, Authorization, & Audit, Biometrics, Business-To-Consumer eCommerce, Channel Design Strategies, Contactless Payments, Customer Experience, Financial Services, Fraud Management, Governance, Risk, & Compliance, Identity & Access Management, Insurance, Investments, Mobile Commerce, Mobile Payments, Online Financial Products & Services, Online Payments, Privacy, Retail Banking, Retail Credit, Retail Payments, Security & Risk, Security Operations, Smart Cards, The Mobile Channel, eBusiness/eCommerce
Ed serves eBusiness & Channel Strategy professionals. He is a leading expert on consumer payments, privacy and security issues and financial services behavior. Ed writes about, and advises clients on, consumer payments and security topics including credit and debit cards, smart cards, online payments, mobile payments and contactless payments, customer authentication, identity fraud prevention, business trust and online banking and eCommerce security.
Ed has more than thirteen years of experience in eBusiness and channel strategy development within the payments and financial services industries. He joined Forrester through its acquisition of JupiterResearch in 2008, and before this spent eight years as senior analyst in the bank cards and payments practice at TowerGroup. Prior to this, he worked for a unit of Thomson Financial Services, where he developed a quarterly journal focused on the Internet's role in securities processing.
Ed develops actionable thought leadership around consumer payments and financial services trends and habits, and has presented on related topics at a variety of leading industry and client events. These include CardTech SecurTech (2003-2008), where he presented sessions and moderated day-long industry tracks focused on mobile and contactless payment evolution; multiple Mobile Payment Forum plenary sessions; and client and executive industry events sponsored by the Federal Research Bank of Chicago, Citibank, MasterCard, PayPal, Sprint, Tsys, Visa, and others.
Ed earned a master's degree from the University of California, Berkeley.
Driving A Contactless Network Effect In The US October 23, 2009 BookmarkPDF
Why Americans Research Financial Products Online But Buy Through Other Channels September 22, 2009 (Rating: 9) BookmarkPDF
US Data Compromise And Online Trust Update: Consumers' Security And Trust Concerns Still Hampering eBusiness August 20, 2009 BookmarkPDF
US Internet Banking Forecast, 2009 To 2014 July 31, 2009 BookmarkPDF
What US Consumers Care About When Choosing A Credit Card July 16, 2009 (Rating: 9) BookmarkPDF
The Trusted Service Manager In The NFC Ecosystem December 2009 Receive an alert when this document is published: email RSS
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