Analyst's Photo Name and Title Contact information
Elizabeth Boehm

Elizabeth Boehm
Principal Analyst

Research Coverage

Consumer Healthcare, Consumers By Age, Customer Experience, Disease Management, Health Plans, Healthcare & Life Sciences, Healthcare & Life Sciences Customer Experience, Healthcare Unbound, Hospitals & Clinics, Medical Devices, Online Healthcare Consumer Behavior & Adoption, Senior Consumers

Research Focus

Liz primarily contributes to Forrester's offerings for the Customer Experience professional. Her research focuses on customer experience in regards to health plans, life sciences firms, and hospitals. She joined Forrester in 1997 and co-founded Forrester's healthcare and life sciences research practice in 1999.
Liz leads Forrester's healthcare and life sciences research community, and her own research focuses on several topics within the area of healthcare customer experience. She works with national and regional health plans to improve Web site usability and decision support for members, employers, providers, and brokers. Her research and consulting helps health plans drive administrative efficiency and loyalty, as well as uncover emerging best practices around technology-mediated wellness and disease management.
Liz also leads Forrester's research on healthcare unbound — technologies in, on, and around the body that free care from formal institutions. This burgeoning technology field includes sensor technology, wearable computing, and home-based health and wellness monitoring solutions.
Finally, Liz researches usability and technology adoption for seniors, as well as document and device usability, particularly as they relate to healthcare and life sciences.

Liz has been a featured and highly rated speaker at national healthcare events. She is frequently quoted in such leading publications as The New York Times and The Wall Street Journal.

Previous Work Experience

Before joining Forrester, Liz was a health extension volunteer with the Peace Corps in Burkina Faso.

Education

Liz graduated from Amherst College with a degree in women's and gender studies.

Latest Research

Planned Research

Device Usability For Seniors November 2009
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Where To Get Help With Online HRAs July 2009
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Healthcare Unbound In The Global Marketplace December 2009
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Benchmarking Health Plans' Member Service Sites September 2009
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How Has The Recession Affected Healthcare Consumers? August 2009
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Elizabeth Boehm serves Customer Experience professionals.
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Recent Media Citations
Globe and Mail (Toronto), "Telus, Microsoft Hook Up On Health System," May 6, 2009
Agence France Presse, "Mobile Phones Aim To Be "Doctor In Your Pocket,"" February 19, 2009
EE Times, "A New Telehealth Age Dawns," October 27, 2008
Associated Press, "Minn. Web Site Creates Health Market," February 10, 2008