Elizabeth BoehmPrincipal Analyst
Consumer Healthcare, Customer Experience, Customer Experience Management, Design & Usability Processes, Expert Reviews, Healthcare & Life Sciences, Healthcare & Life Sciences Customer Experience, Personas, Web Site Design
Liz primarily contributes to Forrester's offerings for the Customer Experience professional. Her research focuses on customer experience in regards to health plans, life sciences firms, and hospitals. She joined Forrester in 1997 and co-founded Forrester's healthcare and life sciences research practice in 1999.
Liz leads Forrester's healthcare and life sciences research community and her own research focuses on several topics within the area of healthcare customer experience. She works with national and regional health plans to improve Web site usability and decision support for members, employers, providers, and brokers. Her research and consulting helps health plans drive administrative efficiency and loyalty, as well as uncover emerging best practices around technology-mediated wellness and disease management.
Liz also leads Forrester's research on healthcare unbound — technologies in, on, and around the body that free care from formal institutions. This burgeoning technology field includes sensor technology, wearable computing, and home-based health and wellness monitoring solutions.
Finally, Liz researches usability and technology adoption for seniors, as well as document and device usability, particularly as they relate to healthcare and life sciences.
Liz has been a featured and highly rated speaker at national healthcare events. She is frequently quoted in such leading publications as The New York Times and The Wall Street Journal.
Before joining Forrester, Liz was a health extension volunteer with the Peace Corps in Burkina Faso.
Liz graduated from Amherst College with a degree in women's and gender studies.
Member Registration Plagues Health Plan Sites November 20, 2009 BookmarkPDF
PHRs: Scant Penetration And Lots Of Confusion November 04, 2009 (Rating: 10) BookmarkPDF
Health Plan Provider Search Tools: It's Time For An Upgrade October 29, 2009 (Rating: 10) BookmarkPDF
Where To Find Help With Health Risk Assessments October 02, 2009 (Rating: 10) BookmarkPDF
CDHP Member Engagement Slips — Again August 26, 2009 (Rating: 10) BookmarkPDF
Document Usability For Seniors January 2010 Receive an alert when this document is published: email RSS
Device Usability For Seniors February 2010 Receive an alert when this document is published: email RSS
Healthcare Unbound In The Global Marketplace March 2010 Receive an alert when this document is published: email RSS