Forrester: - Making Leaders Successful Every Day

	Evelyn Hubbert Senior Analyst

Research Coverage

Marketing & Advertising, CMDB, Manufacturing, IT Infrastructure & Operations, Travel, Infrastructure Change Management, Media & Entertainment, Financial Services, Telecommunications Services, Healthcare & Life Sciences, IT Process Automation, Consumer Packaged Goods, Government, High-Tech, ITIL, Transportation & Logistics, Agriculture, Professional Services, Mobile Services, Retail, Business Service Management, Data Center Management

Research Focus

Evelyn serves IT Infrastructure & Operations professionals. Covering IT systems management, her current research focuses on the IT Infrastructure Library (ITIL), the realization and population of a configuration and change management database (CMDB), business service management (BSM), and many other aspects of infrastructure system management.

Evelyn delivers strategic guidance to Forrester's vendor and end user clients. She helps enterprises to manage their networks and systems, define key projects focusing on IT service management, and bridge IT to the lines of business. Evelyn has more than 20 years of experience working with IT organizations in the definition and development of the IT service delivery processes and the implementation of IT service management as a practice inside enterprise organizations.

Previous Work Experience

Evelyn came to Forrester from Hewlett-Packard. Most recently, she was the director of competitive intelligence and value delivery chain program manager in the HP OpenView organization. Prior to her work in HP Software, she worked as an IT consultant inside HP's IT organization.

Education

A native of Germany, Evelyn has a master's degree in computer information systems from Colorado State University.

Latest Research

Languages Spoken

German