Evelyn HubbertSenior Analyst
Business Service Management, CMDB, Data Center Management, IT Asset Management, IT Infrastructure & Operations, IT Process Automation, IT Service Management, ITIL, Infrastructure Change Management
Evelyn serves IT Infrastructure & Operations professionals. Covering IT systems management, her current research focuses on the Information Technology Infrastructure Library (ITIL), the implementation of IT service management from a holistic or partial perspective, business service management (BSM), and many other aspects of IT operations.
Evelyn delivers strategic guidance to Forrester's vendor and end user clients. She helps enterprises to manage their networks and systems, define key projects focusing on IT service management, and bridge IT to the lines of business. Evelyn has more than 20 years of experience working with IT organizations in the definition and development of the IT service delivery processes and the implementation of IT service management as a practice inside enterprise organizations.
Evelyn came to Forrester from Hewlett-Packard. Most recently, she was the director of competitive intelligence and value delivery chain program manager in the HP OpenView organization. Prior to her work in HP Software, she worked as an IT consultant inside HP's IT organization.
A native of Germany, Evelyn has a master's degree in computer information systems from Colorado State University.
The Low-Hanging Fruit That Service Operations Teams Should Consider Now November 13, 2009 (Rating: 10) BookmarkPDF
Role Overview: Service Catalog Manager November 06, 2009 BookmarkPDF
Service Catalog — Your Prerequisite For Effective IT Service Management October 28, 2009 (Rating: 10) BookmarkPDF
The Help Desk Is On The Critical Path For Pandemic/Disaster Recovery October 22, 2009 BookmarkPDF
Role Overview: IT Asset Life-Cycle Manager September 25, 2009 BookmarkPDF
ITIL Version 3: How Is It Going? January 2010 Receive an alert when this document is published: email RSS
Forrester Wave: IT Service Management Solutions December 2009 Receive an alert when this document is published: email RSS
German
