Evelyn HubbertSenior Analyst
Business Service Management, CMDB, Data Center Management, IT Asset Management, IT Infrastructure & Operations, IT Process Automation, IT Service Management, ITIL, Infrastructure Change Management
Evelyn serves IT Infrastructure & Operations professionals. Covering IT systems management, her current research focuses on the IT infrastructure library (ITIL), the implementation of IT service management from a holistic or partial perspective, business service management (BSM), and many other aspects of IT operations.Evelyn delivers strategic guidance to Forrester's vendor and end user clients. She helps enterprises to manage their networks and systems, define key projects focusing on IT service management, and bridge IT to the lines of business. Evelyn has more than 20 years of experience working with IT organizations in the definition and development of the IT service delivery processes and the implementation of IT service management as a practice inside enterprise organizations.
Evelyn came to Forrester from Hewlett-Packard. Most recently, she was the director of competitive intelligence and value delivery chain program manager in the HP OpenView organization. Prior to her work in HP Software, she worked as an IT consultant inside HP's IT organization.
A native of Germany, Evelyn has a master's degree in computer information systems from Colorado State University.
Open Source IT Management Tools May 26, 2009 (Rating: 7) BookmarkPDF
Unraveling ISO, CMM, And ITIL IT Management Frameworks May 07, 2009 (Rating: 8) BookmarkPDF
The Forrester Wave™: IT Asset Life-Cycle Management, Q2 2009 April 10, 2009 BookmarkPDF
Inquiry Spotlight: IT Asset Life-Cycle Management, Q2 2009 April 10, 2009 BookmarkPDF
IT Marketing Manager — Job Profile And Description March 26, 2009
Measuring BSM Success October 2009 Receive an alert when this document is published: email RSS
Service Catalogues - Yes They Help! September 2009 Receive an alert when this document is published: email RSS
ITIL Version 3: How Is It Going? September 2009 Receive an alert when this document is published: email RSS
Market Overview: IT Service Desk September 2009 Receive an alert when this document is published: email RSS
Forrester Wave: IT Service Desk Implementation Services November 2009 Receive an alert when this document is published: email RSS
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