Analyst's Photo Name and Title Contact information
Glenn O'Donnell

Glenn O'Donnell
Senior Analyst

Research Coverage

Application Development, Application Management, Application Performance Monitoring, Business Service Management, CMDB, Capacity Modeling & Planning, Data Center Automation, Data Center Management, IT Asset Management, IT Infrastructure & Operations, IT Management, IT Organization, IT Process Automation, IT Service Management, IT Services, IT Strategy, Planning, & Governance, ITIL, Infrastructure Change Management, Infrastructure Configuration Management, Infrastructure Measurement, Infrastructure Metrics, Integrated IT Management, Networking, Organizational Design & Change Management, Server Management, Server Provisioning, Service-Level Management, Software Distribution, Systems Management

Research Focus

Glenn serves Infrastructure & Operations professionals. He is widely regarded as a top thought leader in IT service management, IT operations, and the broader social implications of technology evolution. Glenn's specialties are in data center automation and operational excellence. He is the co-author of The CMDB Imperative, a book on CMDB best practices.

Previous Work Experience

Prior to joining Forrester, Glenn was a major force in transforming EMC's resource management software business as a marketing lead and strategic contributor. He is also a former IT operations analyst at META Group. Most of Glenn's career encompassed 21 years in various companies within the Bell System, including Western Electric; Bell Labs; AT&T; and finally, Lucent Technologies, where he held increasingly influential roles in technology development, IT operations, and enterprise architecture.

Education

Glenn studied electrical engineering at Lincoln Technical Institute and computer science at Moravian College.

Latest Research

Planned Research

An Empowered Workforce Will Challenge Operations: Industrialization Helps November 2010
Receive an alert when this document is published:  email    RSS


Expand Your CMDB To Service Knowledge December 2010
Receive an alert when this document is published:  email    RSS


Adapting Skills In The Age Of Operational Automation May 2011
Receive an alert when this document is published:  email    RSS


How Automation Helps Empower I&O Staff October 2010
Receive an alert when this document is published:  email    RSS


Market Overview: IT Automation April 2011
Receive an alert when this document is published:  email    RSS


Did You Know?

Glenn is a die-hard amateur radio enthusiast (call sign: K3PP) and even competes at a world-class level.


Glenn O'Donnell serves Infrastructure & Operations professionals.

Create A Research Alert

Forrester will alert you by email or RSS each time Glenn O'Donnell publishes new content.

 Create A Research Alert

 Create An RSS Feed

Recent Media Citations
Network World, "Top 5 Network Management Investments," August 23, 2010
Dow Jones, "BMC Software Shifts Gears And Bets On The Cloud," July 6, 2010
CIO, "Virtualization Planning: 4 Systems Management Keys To Success," May 20, 2010
Network World, "Outsourcing IT Management. Is The Time Right?" May 11, 2010
Network World, "Start-Ups Aim To Tame IT Management Complexity," December 4, 2009
Network World, "Why IT Ops Teams Need Automation Technology Now," August 10, 2009