Glenn O'DonnellSenior Analyst
Application Development, Application Management, Application Performance Monitoring, Business Service Management, CMDB, Capacity Modeling & Planning, Data Center Automation, Data Center Management, IT Asset Management, IT Infrastructure & Operations, IT Management, IT Organization, IT Process Automation, IT Service Management, IT Services, IT Strategy, Planning, & Governance, ITIL, Infrastructure Change Management, Infrastructure Configuration Management, Infrastructure Measurement, Infrastructure Metrics, Integrated IT Management, Networking, Organizational Design & Change Management, Server Management, Server Provisioning, Service-Level Management, Software Distribution, Systems Management
Glenn serves IT Infrastructure & Operations professionals. He is widely regarded as a top thought leader in IT service management, IT operations, and the broader social implications of technology evolution. Glenn's specialties are in data center automation and operational excellence. He is the co-author of The CMDB Imperative, a book on CMDB best practices.
Prior to joining Forrester, Glenn was a major force in transforming EMC's resource management software business as a marketing lead and strategic contributor. He is also a former IT operations analyst at META Group. Most of Glenn's career encompassed 21 years in various companies within the Bell System, including Western Electric; Bell Labs; AT&T; and finally, Lucent Technologies, where he held increasingly influential roles in technology development, IT operations, and enterprise architecture.
Glenn studied electrical engineering at Lincoln Technical Institute and computer science at Moravian College.
Knocking The NOC: Enter The New Operations Center April 30, 2009 (Rating: 7) BookmarkPDF
Inquiry Spotlight: Network Monitoring And Management, Q1 2009 April 28, 2009 (Rating: 10) BookmarkPDF
Managing The IT Management Software Portfolio September 25, 2008 (Rating: 7) BookmarkPDF
A Federated CMDB Remains Distant, But Start Now June 30, 2008 (Rating: 9) BookmarkPDF
ITIL Version 3: How Is It Going? September 2009 Receive an alert when this document is published: email RSS
IT Process Automation To The Rescue July 2009 Receive an alert when this document is published: email RSS
Managing Virtualization: Meet The New Boss, Same As The Old Boss August 2009 Receive an alert when this document is published: email RSS
Configuration And Change Management: The Core Of ITSM August 2009 Receive an alert when this document is published: email RSS
Adapting Skills In The Age Of Operational Automation September 2009 Receive an alert when this document is published: email RSS
Glenn is a die-hard amateur radio enthusiast (call sign: K3PP) and even competes at a world-class level.
