Analyst's Photo Name and Title Contact information
Glenn O'Donnell

Glenn O'Donnell
Senior Analyst

Research Coverage

Application Development, Application Management, Application Performance Monitoring, Business Service Management, CMDB, Capacity Modeling & Planning, Data Center Automation, Data Center Management, IT Asset Management, IT Infrastructure & Operations, IT Management, IT Organization, IT Process Automation, IT Service Management, IT Services, IT Strategy, Planning, & Governance, ITIL, Infrastructure Change Management, Infrastructure Configuration Management, Infrastructure Measurement, Infrastructure Metrics, Integrated IT Management, Networking, Organizational Design & Change Management, Server Management, Server Provisioning, Service-Level Management, Software Distribution, Systems Management

Research Focus

Glenn serves Infrastructure & Operations professionals. He is widely regarded as a top thought leader in IT service management, IT operations, and the broader social implications of technology evolution. Glenn's specialties are in data center automation and operational excellence. He is the co-author of The CMDB Imperative, a book on CMDB best practices.

Previous Work Experience

Prior to joining Forrester, Glenn was a major force in transforming EMC's resource management software business as a marketing lead and strategic contributor. He is also a former IT operations analyst at META Group. Most of Glenn's career encompassed 21 years in various companies within the Bell System, including Western Electric; Bell Labs; AT&T; and finally, Lucent Technologies, where he held increasingly influential roles in technology development, IT operations, and enterprise architecture.

Education

Glenn studied electrical engineering at Lincoln Technical Institute and computer science at Moravian College.

Latest Research

Planned Research

ITIL Version 3: How Is It Going? January 2010
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Did You Know?

Glenn is a die-hard amateur radio enthusiast (call sign: K3PP) and even competes at a world-class level.


Glenn O'Donnell serves Infrastructure & Operations professionals.
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Recent Media Citations
Network World, "Why IT Ops Teams Need Automation Technology Now," August 10, 2009
Network World, "EMC Inks Deal To Acquire Configuresoft," May 27, 2009
eWeek, "Cisco to Buy Tidal Software," April 9, 2009
IDG News Service, "HP releases automation tools for virtual data centers," April 9, 2009
Network World, "Forrester: Why This Economy Is Good For IT Operations," March 5, 2009
Network World, "Big Four Management Vendors Face Competition From All Sides," October 1, 2008
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