Forrester: - Making Leaders Successful Every Day

Analyst's Photo	Name and Title	Contact information
	Henry Dewing Principal Analyst

Research Coverage

Communications Infrastructure, Communications Infrastructure, Convergence Services, Convergence Services, Enterprise Collaboration, Fixed-Mobile Convergence, Fixed-Mobile Convergence, High-Tech, High-Tech, IP PBX, IP PBX, Information & Knowledge Management, Managed Telecommunications Services, Networking, Networking, Site-To-Site Video/Videoconferencing Services, Tech Marketing Strategies, Tech Marketing Strategies, Tech Marketing Tools & Best Practices, Tech Marketing Tools & Best Practices, Telecommunications Services, Telecommunications Services, Unified Communications, Unified Communications, Video & Teleconferencing

Research Focus

Henry serves Vendor Strategy professionals, covering many aspects of unified communications and collaboration. His research agenda includes the role of managed services in the introduction and delivery of innovative capabilities, focusing on the vendor telecom landscape and next-generation business models. Henry analyzes market trends in IP telephony, voice/data convergence, and fixed mobile convergence, while reporting on overall industry strategies and the ever-closing gap between IT and telecom. Henry evaluates deployment and capability options that affect businesses' rate of adoption of new unified communications and collaboration technologies and services. He advises Vendor Strategy professionals and executives on broad changes in the telecoms industry and successful marketing and product approaches for unified communications and collaboration solutions, using both user and demand-side adoption data and analysis.

 

Previous Work Experience

Prior to joining Forrester, Henry held senior management roles at Nokia, Intel, and Compaq, working to establish development and channel partnerships to deliver converged communications solutions. Before that, Henry worked in A.T. Kearney's Communications Industry Practice, where he undertook projects to align strategy and operations at firms throughout the telecommunications market. Henry began his telecommunications career at Bell Atlantic, holding positions of increasing responsibility in operations, engineering, business planning, and corporate finance.

Education

Henry holds a B.S. in physics engineering and mathematics from Washington and Lee University and an M.B.A. from the University of Virginia.

Latest Research

Planned Research