Henry H. HarteveldtVice President, Principal Analyst
Business Travelers, Consumer Travel, Leisure Travelers, Travel, Travel Distribution, Travel Marketing, Travel Technologies, eBusiness/eCommerce
Henry's research helps travel industry eBusiness & Channel Strategy professionals worldwide understand and anticipate how technology will impact the way they market, sell, and distribute their products and services. He joined Forrester in January 2000 to lead the worldwide travel industry practice. Henry's research at Forrester has served to define strategy and opportunity across the travel industry and functions as a leading indicator of key trends and innovation. Recent key research by Henry identified the opportunity presented by mobile data services for travel marketing, customer service, and distribution; recognized the need for the industry to humanize the digital travel experience by making the human benefits more visible than the technology; and noted the first-ever decline in the number of online travel buyers, coupled with a growth in the use of offline travel agencies.
Named one of the 33 most influential people in the travel industry by Travel Weekly magazine in November 2007, Henry is a regular commentator in broadcast and print media. Henry serves on the board of directors of the Association of Travel Marketing Executives (ATME) and the advisory board of Travel Distribution Report. Henry was a cofounder of the annual TravelCom travel industry conference and serves as a member of the Travel Industry Association's eCommerce advisory committee.Henry's travel industry marketing, planning, and distribution experience includes leadership roles at GetThere, Fairmont Hotels & Resorts, The Trump Organization, and Continental Airlines.
Henry is a graduate of the Tulane University School of Business in New Orleans, and he is based in San Francisco.
Why Web Site Customization Is Crucial For Travel eBusiness June 04, 2009 BookmarkPDF
The Ancillary Products US Airline Passengers Want — And The eBusiness Challenges Airlines Face May 22, 2009 BookmarkPDF
Who's Traveling Internationally In This Economy? May 20, 2009 BookmarkPDF
Travel: How To Use eBusiness Effectively In A Crisis May 08, 2009 BookmarkPDF
What Airline Passengers Value — And What Airline eBusiness Professionals Need To Do About It April 13, 2009 BookmarkPDF
