Web Site Design, Web Design Agencies, Business Strategy For Customer Experience, Customer Experience Management, Design & Usability Processes, Web Site Governance, Organization & Culture For Customer Experience, Customer Experience
Kerry serves Customer Experience professionals. She works with them to create more engaging — and profitable — online experiences. Her research explores how user-centered design processes, design-centric corporate cultures, and organizational structure contribute to the creation and sustainability of superior customer experiences. She also covers the interactive design agency industry and advises Customer Experience professionals about how to get the most out of agency partnerships.Kerry was instrumental in the development of many of Forrester's evaluation methodologies, including the Web Site Review, Kiosk Review, Blog Review, and Persona Review.
Prior to joining Forrester, Kerry was an interaction designer at BodyMedia, a developer of wearable body monitoring technology, where she designed Web and mobile software applications to accompany a medical device. Working with the Office of Naval Research, Kerry designed and developed a natural language-based multimodal interface for a wearable maintenance documentation system. During the dot-com boom, she managed the Web design and development team at Intraware, a provider of electronic software delivery services. Her Web experience dates back to 1995, when she designed an early online product catalog for AT&T Bell Laboratories. She has also worked as a management consultant for PricewaterhouseCoopers.Kerry keynoted Forrester's 2007 Marketing Forum and has spoken at Forrester's Consumer Forum and IT Forum, in addition to speaking and moderating panels at industry events including ad:tech, KioskCom, the Kiosk Show, and the annual Usability Professionals Association conference. She regularly contributes to publications like SelfServiceWorld and 1to1 Magazine and serves as the management community editor for Interactions magazine, published by the Association for Computing Machinery's special interest group for computer-human interaction.
Kerry holds a master's degree in human-computer interaction from Carnegie Mellon University and an undergraduate degree in cognitive science and psychology from Indiana University. Her graduate design research focused on the areas of wearable computing, kinetic typography, and robotic devices.
Firms Aren't Ready To Design For Desirability June 17, 2008 BookmarkPDF
User Experience Salaries Are On The Rise June 04, 2008 (Rating: 8) BookmarkPDF
What Consumers Want On Travel Web Sites February 22, 2008 BookmarkPDF
What Consumers Want On Media Web Sites February 22, 2008 BookmarkPDF
What Consumers Want On Bank Web Sites February 22, 2008 (Rating: 5) BookmarkPDF
Secrets Of Six Successful Web Sites August 2008 Receive an alert when this document is published: email RSS
